Frequently Asked Questions

Please read our FAQ before sending us a message.

Where is my Download Link / Serial Code?

SPEICAL NOTE:

AUG 30TH 2021:
  If you are trying to upgrade to Version 2.2 of PUSHBACK EXPRESS through a previous SIMMARKET order, please read the “UPDATE OFFER” area in grey here for instructions.  LINK:  https://secure.simmarket.com/fs2crew-pushback-express-msfs-(en_15503).phtml

 

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If your payment went though but you are not able to access your download, please send us a friendly note and we’ll manually update your order status.  Your order status should be updated automatically at the end of the order process, but sometimes if there’s an internet issue, we have to update it manually on our side.

Your unique ‘Serial Key’, which you need to activate your FS2Crew product, is available by logging into your FS2Crew account and viewing your Order Details.

Your Serial Key is machine bound to your hardware.

Your license is valid for one device.

 

Why is the FS2Crew website always rejecting my password when I try to login?

The problem is you are trying to use your user information (password, email address, etc.) from the legacy FS2Crew website on the current FS2Crew website.

You cannot do that.

Your account information on the legacy FS2Crew website was not migrated to the current FS2Crew website.

Accordingly, you must create a new account on the current FS2Crew website.

If you do not automatically receive an email when you create an account, check your spam folder.

If you want to access your old orders on the legacy FS2Crew website, please visit: www.legacy.fs2crew.com

Your legacy email address and password is still active on the legacy website.

 

Where is the Support Forum?

The FS2Crew Support Forum is at Avsim.com

LINK: FS2Crew Support Forum

The Support Forum is our primary means of providing support.

Please use the search function in the forum for your issue prior to sending us a support request.

Your question has probably already been asked and answered.

How do I download my previous purchases from the old FS2Crew website?

To download your purchases made on the previous FS2Crew website (now referred to as the “Legacy” website), click here:

LINK: FS2Crew Legacy Website

Note that new purchases cannot be made on the Legacy Website.

The Legacy Website is for downloading previous orders purchased via the Legacy Website only.

Can I use my FS2Crew account login information from the Legacy FS2Crew website on this FS2Crew website?

No, the new FS2Crew site (the one you’re looking at now) requires all users to create new accounts.

Due to technical issues, it was not possible to merge the old database into our new system.

The FS2Crew registration page hangs. Why?

When entering your name on the Registration screen, do not use any special characters / accent marks in any of the letters in your name.

FS2Crew keeps asking me to re-enter my Serial Code. Why?

If, after you registered, you are prompted to re-enter your serial code each time you run FS2Crew, please ensure that your Firewall is not blocking FS2Crew.

This is purely a Firewall issue.

 

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