SPECIAL NOTE:

AUG 30TH 2021:  If you are trying to upgrade to Version 2.2 of PUSHBACK EXPRESS through a previous SIMMARKET order, please read the “UPDATE OFFER” area in grey here for instructions.  LINK:  https://secure.simmarket.com/fs2crew-pushback-express-msfs-(en_15503).phtml

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If your payment went though but you are not able to access your download, please send us a friendly note and we’ll manually update your order status.  Your order status should be updated automatically at the end of the order process, but sometimes if there’s an internet issue, we have to update it manually on our side.

Your unique ‘Serial Key’, which you need to activate your FS2Crew product, is available by logging into your FS2Crew account and viewing your Order Details.  If the system did not automatically send you a Serial Key code check your spam folder.  If nothing is in your spam folder, send us a friendly support ticket in case our Licensing server glitched and decided to go on strike.  We can create and send you a new key manually.

Your Serial Key is machine bound to your hardware.

Your license is valid for one device.

The problem is you are trying to use your user information (password, email address, etc.) from the legacy FS2Crew website on the current FS2Crew website.

You cannot do that.

Your account information on the legacy FS2Crew website was not migrated to the current FS2Crew website.

Accordingly, you must create a new account on the current FS2Crew website.

If you do not automatically receive an email when you create an account, check your spam folder.

If you want to access your old orders on the legacy FS2Crew website, please visit: www.legacy.fs2crew.com

Your legacy email address and password is still active on the legacy website.

The FS2Crew Support Forum is at Avsim.com

LINK: FS2Crew Support Forum

The Support Forum is our primary means of providing support.

Please use the search function in the forum for your issue prior to sending us a support request.

Your question has probably already been asked and answered.

Please see this page for detailed help:

LINK: FS2Crew Command Center Troubleshooting page.

To download your purchases made on the previous FS2Crew website (now referred to as the “Legacy” website), click here:

LINK: FS2Crew Legacy Website

Note that new purchases cannot be made on the Legacy Website.

The Legacy Website is for downloading previous orders purchased via the Legacy Website only.

No, the new FS2Crew site (the one you’re looking at now) requires all users to create new accounts.

Due to technical issues, it was not possible to merge the old database into our new system.

Please see this page for detailed help:

LINK: FS2Crew Voice Control Setup and Troubleshooting

When entering your name on the Registration screen, do not use any special characters / accent marks in any of the letters in your name.

If, after you registered, you are prompted to re-enter your serial code each time you run FS2Crew, please:

1. Ensure your firewall is not blocking the FS2Crew EXE file(s) located in your Program Files X86 folder.  The test is to try again with your Firewall off.  

2. Some users have had to manually right click on the FS2Crew EXE file(s) and select “Run as Admin” in the compatibility tab.  We assume they were not running in an Admin account and accordingly experienced a blocking issue.